Orders/Trade-ins tracking tools
The parcel has the "delivered" status but the customer cannot find it
Reset second hand customer account password
Change order delivery pickup point choice
Follow-up and trade-in credit
Crediting a customer's walletTutorial to credit a customer's wallet on the Faume Back Office.
Modify the delivery address of a customer order
Lost parcel - purchase case investigation
Order cancellation reasons
Lost parcel - trade-in case investigation
Refund timeframe
Return policy and conditions
Refund process
Refunding a voucher used on first-hand site
Returning an order placed as a guest
What is credit?
Terms of use for vouchers
Non-functional voucher
Unable to generate a voucher from the wallet
Process of an online trade-in
The customer is unable to access the trade-in module
Unable to enter shipping address for the trade-in
Partial credit for sent trade-ins
Disputing the refusal of a trade-in
Dispute regarding offer vs. resale price
The customer does not find the right size or wants to switch sizes
Customer is not happy with the quality of the second hand order
Order cancellation
Second hand customer account creation and login
Customer cannot access its trade-in history
Where the customer can find the information of its past order
One or more items are missing in the customer's order
Update customer personal information
Create or update the trade-in customer address
Where the customer can find its past trade-in
Transfer credits to another customer account
Transfer credit to another customer account
Review of state definitions
Trade-in/credit pending
Conditions of acceptance of trade-in items
Transform a credit into a voucher
Voucher cancellation / portfolio re-credit
Apply a commercial gestureThis guide details the steps to follow to make a commercial gesture in case of order error or delivery delay.
Where the customer can track its order ?
Canceling an online trade-in
Everything you need to know about the trade-in module
Item not recognized by the trade-in module
Trade-in offer too low or reduced
Trade-in/credit pending
Disputing the devaluation of a trade-in
Customer's cart has been updated
How the customer can access its order tracking without an account, in guest mode
How to cancel an order
Where to find the credit history on the customer account
Tracking a return
Combine or merge customer accounts
Request for returning refused item