A tade-in is refused when the item is unsellable according to our specifications (stains, holes, etc.). The item is then entered into the "bad condition" stock, and the customer is notified by email that their trade-in has been refused, with photos of the defect. You can also find these photos on your Faume Back Office by following these steps:
Go to the Trade-in tab
Search for the relevant trade-in using the search bar or the filters
You will then see the item details and photos of the reported defect
If the customer disputes this refusal, request a return of the item on the chatbot.
Reminder of Faume’s specifications: nearly 70 checkpoints are planned by our quality experts.
Reminder of condition definitions:
New condition | The item must have its original tag and be in the same condition as when purchased. Eligibility criteria: Clean, without defects, original tag. |
Excellent condition | The item is like new except that it no longer has the purchase tag. It is clean and free of defects. Eligibility criteria: Clean, without defects. |
Very good condition | The item shows slight signs of wear but remains fully functional. Example of signs of wear: usage creases, material softer than new condition, wear around the collar. Eligibility criteria: Clean, with minor defects but wearable. |
Not accepted |
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