You want to compensate a customer who has been disappointed by his or her second-hand shopping experience: delivery delay, technical problem, damaged order, order error, etc.
Please contact the Customer Success team using the chatbot with the following information:
Customer e-mail,
Order or trade-in number,
Tracking number.
Type of commercial gesture to be applied: delivery charge, return charge, voucher, etc.
Your request will be processed within 24 hours if all the requested elements are sent.