In the second-hand customer account, customers can track the progress of their trade-in requests from the "my trade-ins" section. They will see a summary of all trade-in requests made online or in-store.
This summary will show
Item name and description (size, color, condition)
the trade-in number
the date of the form
status (estimated, validated, devalued, refused)
the bid amount if the part is in "estimated" status, or the validated amount if the part has been checked (validated, devaluated or rejected).
By clicking on the trade-in line, the customer accesses other trade-in details:
description of the item recorded in the form and its status (estimated, validated, devalued, rejected)
details of inspection and reason for rejection or devaluation, if applicable
the amount credited to the kitty, which the customer can add to the existing amount in the "credits" section of the customer account
the transport note to be affixed to the parcel when the part is dispatched
the transfer note to be attached to the parcel when the item is shipped, to identify it
date of inspection
details of the form validated by the workshop (change of information if form error)
order tracking stage through to delivery