Process of an online trade-in

The customer selects the items they wish to sell, then follows the online steps to create an account and identify the items they want to part with.

Once the trade-in request is generated, simply print the transfer form, sign it, and insert it in your parcel. Trade-ins without a transfer form are also accepted by our workshop, so there’s no need to send it to us if the customer forgot.

The customer must send their items by mail using the prepaid label provided in the box of their choice for online trade-ins. The customer can also make a trade-in in a boutique if the brand offers this option. In that case, they will need to go to a boutique that accepts trade-ins.

Upon receipt of the parcel, our Quality Experts check the condition of the items. If the trade-in conditions are met, the customer will be notified by email within 15 days and receive their credit on their second-hand account.

By logging into the “My Credits” section in their Second-Hand customer account, they can generate one or more vouchers, valid for 12 months from the date of issue, to be used:

If multiple items are accepted, the customer will be credited with an amount corresponding to the total value of all accepted items.