Your customer has several second-hand accounts and would like to combine their credits or vouchers into a single account.
To transfer credit to the customer's main account, go to the “Faume CMS user” tab in the Faume back office. On the user's card, you can then withdraw credit by clicking on the “Add credit (SAV) +” button:
You can then enter the amount to be transferred and specify the reason for your internal tracking. This operation must be performed with a negative amount for the customer account to be debited, and repeated with a positive amount for the customer account to be credited.
Once the operation has been validated, you will see the total amount of the kitty updated, as well as the line for your operation in “Portfolio transactions” at the bottom of the user file.
If the voucher has already been generated, you need to delete the voucher, check that the customer's kitty is up to date and then proceed with the credit transfer.