Faume Supports You in Your International Expansion
Together with its partner brands, Faume sells and buys back items across the Eurozone.
Faume will soon have three partner refurbishment workshops:
France (Châteauroux)
Netherlands (Arnhem)
United Kingdom (London)
Why Expand Your Second-Hand Service Across Europe?
The second-hand offer, as a brand image and CSR initiative, should naturally be extended to all of your brand’s markets to maximize its impact.
✅ Increase the reach of your second-hand offer
Continue acquiring new customers across different markets.
✅ Improve the quality of the available offer
Increase the quantity and diversity of products available for sale.
✅ Strengthen customer loyalty and retention
Opening the buy-back service enables re-engagement with international customers.
✅ Facilitate communication
Use your corporate channels to communicate globally about the offer and build brand awareness.
✅ Strengthen CSR leadership
Reaffirm your commitment to building a virtuous business model.
✅ Maintain brand consistency
Ensure consistent messaging and brand image across all markets.
Implementation Timeline: 6 Weeks
After project approval, the Faume team will add it to the project roadmap to confirm the start date.
Launching a new market is divided into 4 stages over 6 weeks:
Website multilingual setup
Translation setup (if necessary)
Voucher configuration
Financial and legal adaptation
Setting Up New Markets
Details of international setup operations:
Website multilingual configuration
Creation and adaptation of site pages for local language and region
Integration of the product catalog in the local language
Implementation and testing of translated content on the site
Adaptation and management of logistics solutions for the new country (deliveries and returns)
Financial management: multi-country reporting, VAT setup and management (VAT on margin option available)
Customer service and multi-country support training
Optional: setup of in-store buy-back service
Carrier Rates as of 01/09/2024
How to Submit Your Request
Please contact the Faume team by email at [email protected], including all relevant stakeholders for the project (your IT team, project manager, e-commerce manager, etc.).
Key information required to process your request quickly:
New market(s) to launch: Belgium, Germany, etc.
New language(s) to add: e.g. website already translated, or add English
Which activity will be available in the market: buying and resale, buying only, etc.
If launching the online buy-back service: specify required API configuration for online voucher generation (IT specifications)
If launching the buy-back service in retail: specify required API configuration for retail voucher generation (IT specifications)
If launching the buy-back service in retail: request the list of stores currently active on the buy-back service to add new store information
Confirm carrier prices to display to end customers
Texts: The Faume team will send you an up-to-date file with the pages to update: Terms & Conditions, Product Sheets, FAQ, Delivery & Returns, Cart page, etc.